Job Description

As an IVD Coordinator, you will be the key point of contact between our guests and the culinary team, orchestrating every aspect of the in-villa dining experience with precision, warmth, and attention to detail. Operating in a remote luxury island environment, you will ensure that every meal delivered to our guests reflects the highest standards of the Waldorf Astoria brand. You will work closely with the kitchen, Personal Concierge, and food and beverage teams to guarantee that each dining experience is personalised, timely, and truly memorable.

Here's what you'll do during a typical day:

• Coordinate and manage all in-villa dining orders, ensuring accuracy, timeliness, and presentation standards are consistently met

• Serve as the primary liaison between guests, personal concierge, and the culinary team for all IVD requests

• Maintain a thorough knowledge of all menus, dietary requirements, allergens, and guest preferences

• Anticipate guest needs and personalise dining experiences in line with individual preferences and special occasions

• Ensure all IVD setups are prepared and presented to the highest luxury standards before delivery

• Monitor and manage IVD order flow during service periods to avoid delays and ensure smooth operations

• Communicate any special requests, dietary restrictions, or feedback promptly and accurately to the kitchen team

• Maintain accurate records of guest dining preferences and update profiles accordingly

• Handle guest concerns or complaints related to in-villa dining with professionalism and a solution-focused approach

• Collaborate with the Food & Beverage and Culinary teams to continuously improve the IVD offering

• Ensure compliance with all food safety, hygiene, and sanitation standards

• Support the team during peak periods and special events as required

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.