ContiTech AG is a German company that develops and manufactures technical elastomer products, rubber and plastic functional parts, components, and systems for machine and plant engineering, mining, and other industries. The company was founded in 1991 and is headquartered in Hanover, Germany. ContiTech develops, manufactures and markets products, systems and intelligent components made of rubber, plastic, metal and fabric. The company develops and manufactures cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries.
We are seeking a detail-oriented and analytical ITSM Specialist to join our team. As an ITSM Specialist, you will be responsible for maintaining and improving IT service management processes and applications, ensuring efficient and consistent delivery of IT services across the organization. He/she is a key player in the ITSM community, working closely with ITSM role holders to optimize processes, tools, and standards for high-quality service delivery.
Key Responsibilities
-Support the IT Service Management lifecycle in line with ITIL standards and ContiTech best practices.
-Maintain and support ITSM applications, ensuring their availability, reliability, and continuous enhancement.
-Act as the Primary Point of Contact (PPOC) for a designated Competence Center, addressing and supporting all ITSM-related topics and concerns.
-Coordinate and actively engage with the ContiTech ITSM Community, fostering collaboration and knowledge sharing.
-Support the usage, adoption, and continuous improvement of ITSM-related tools, such as service management platforms.
-Monitor process performance and compliance, and contribute to the development of reports and dashboards.
-Participate in audits, assessments, and process reviews to ensure process maturity and alignment with compliance requirements.
-Drive continuous improvement initiatives, including the identification and implementation of AI solutions for ITSM use cases.
Ready to drive with Continental? Take the first step and fill in the online application.
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.
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