Job Description
ITSM Quality & Compliance Officer
Brussels, Belgium (Hybrid)
Start: ASAP
Duration: 9 months | Full-time (4/5 negotiable)
About the Role
We are looking for an experienced ITSM Quality & Compliance Officer to join a leading organization driving digital transformation in the notary sector.
You will play a key role in enhancing CMDB and asset management maturity, while ensuring IT Service Management (ITSM) processes align with internal governance and major regulatory frameworks such as ISO27001, DORA, NIS2, and the Cyber Resilience Act.
Key Responsibilities
CMDB & Asset Management
Design and implement CMDB and asset management architecture
Define governance, roles, and processes for configuration management
Align CMDB structure with organizational standards
Quality & Compliance
Ensure ITSM processes (Incident, Problem, Change, Request, Event, Service Level Management) comply with key regulations
Define KPIs and build dashboards to monitor performance and quality
Lead continuous improvement initiatives and performance reviews
Asset Mapping & Integration
Oversee asset import and mapping between business and IT components
Ensure full traceability across applications and infrastructure
Training & Enablement
Develop SOPs and deliver stakeholder training sessions
Drive adoption through structured training waves
Automation & Improvement
Identify automation opportunities for CMDB processes
Build business cases and roadmap for continuous improvement
Required Skills & Experience
Master's degree or equivalent experience
Minimum 5 years in IT support / ITSM environments
Hands-on experience with ITSM tools (e.g., ServiceNow, TOPdesk, Jira Service Management, OmniTracker)
Strong knowledge of ITIL v4, USM, or similar frameworks
Experience with BPMN, UML, and process modeling
Proven ability to define KPIs and reporting dashboards
Experience with compliance frameworks (ISO27001, DORA, NIS2, CRA)
Experience with audits and certifications is a plus
Soft Skills
Strong stakeholder management and communication skills
Analytical mindset with a proactive, solution-oriented approach
Ability to structure, challenge, and improve existing processes
Experience working in cross-functional environments
Change management and collaboration skills
Languages
English (mandatory)
Dutch or French (fluent), with good understanding of the other
Work Setup
Hybrid model: minimum 2 days/week onsite in Brussels
Flexible working arrangement (full-time or 4/5)
Additional Requirement
Signed NDA is mandatory for application submission
Interested?
Apply now or reach out for more details on this impactful opportunity in a highly regulated and evolving digital environment
