Genius Road

ITSM Process Improvement Manager #3091

Genius Road  •  Austin, TX (Hybrid)  •  3 months ago
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Job Description

ITSM Process Improvement Manager
Location: Austin, TX (Hybrid)
Contract:  12 Months (with potential extension)

*extensive background check required*

We are seeking an experienced Process Improvement Manager to lead enterprise process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions.

Required Qualifications
  • 8+ years in process engineering or business process improvement
  • 5+ years evaluating and optimizing workflows
  • Six Sigma Black Belt certification
  • Experience leading large-scale process transformation initiatives
  • Proficiency in process modeling tools (e.g., Visio)
  • Strong stakeholder engagement and facilitation skills
  • Some experience in regulated environments, Lean certification, familiarity with automation/low-code tools is highly desirable

Key Responsibilities
  • Conduct end-to-end process reviews across functional areas
  • Document “As-Is” and design optimized “To-Be” workflows
  • Perform gap and root cause analysis (Lean/Six Sigma methodologies)
  • Develop KPIs and performance metrics to measure impact and ROI
  • Translate optimized processes into functional and non-functional requirements for modular or low-code solutions
  • Facilitate stakeholder workshops and collaborate with IT and operations teams
  • Deliver executive reports, improvement roadmaps, and final recommendations

Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Genius Road

About Genius Road

2025 Inc. Magazine’s Best Workplaces!

Genius Road, LLC, is a boutique technical, telecom and executive recruiting firm with a difference.

We’re not resume aggregators, but corporate matchmakers – connecting you with candidates who fit your requirements, your culture and your environment. For permanent positions, we bring you new hires with staying power, culling through our extensive network to identify the perfect all-around fit.

If you have a temporary need for additional technical or telecom expertise, we’ll find the right mix of people who can jump right in and start producing.

Just as important, we make the process easier. Instead of inundating your inbox with random resumes, we create individual profiles of our recommended talent that give you a comprehensive view of the top candidates. So, you’ll see, in a glance, not only what these individuals can do, but who they are as human beings and how they’ll fit in your organization.

Combine all this with a proven track record, an unshakable professionalism and a fierce commitment to customer service, and it’s easy to see what sets us apart.

We call it a smarter approach to recruiting. Our customers say it’s “Pure Genius“

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Dallas, Texas
Year Founded
2010
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