Job Description

UpSkill is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.

We believe that being friendly is the best policy, and thats why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.

If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback, and even guide and support you through the process of recruitment up to the first day at your new job. We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!

Our client is a global technology company specializing in the acquisition, development, and management of software products. The company operates with international teams and leverages innovative technologies and artificial intelligence (AI) to enhance the quality, efficiency, and growth of its software solutions.

On their behalf, we are looking for an ITSM / ITIL Consultant with German to join their team.

Responsibilities:

• Analyzing and improving ITSM processes (Incident, Problem, Change, Service Request, etc.)

• Identifying process gaps and defining sustainable improvements.

• Working closely with service owners, operations and management stakeholders.

• Supporting SLA/KPI reporting and continuous service optimization.

• Contributing to audit readiness and regulatory compliance.

• Leading workshops and training sessions for operational teams.

Requirements:

• Proven experience in IT Service Management (ITSM).

• Strong practical knowledge of ITIL processes.

• Experience in regulated industries (banking/finance/insurance).

• Experience with ITSM tools (ServiceNow, Jira SM, HP SM, etc.)

• German language skills (C1 level required).

• Consulting mindset and stakeholder communication skills.

• ITIL certification is considered a strong advantage.

What They Offer:

• Hybrid work setup
  

• 25 vacation days

• Health & wellness support (private health insurance)

• Sport allowance (MultiSport card)

• Monthly allowance for internet and mobile

• Learning budget and development opportunities

• International, fast-paced work environment

• Modern tools and high autonomy in the role

• B2B Contract

If you meet the above-mentioned criteria, don't hesitate to apply!

We welcome the opportunity to learn more about you!

Please send your CV in English.

Please note that only short-listed candidates will be contacted.

License No.2826. We will treat your application with full confidentiality!