Job Description

The IT Service Management (ITSM) Intern will support the delivery, optimization, and documentation of IT services across the organization. This role will assist with Incident, Change, and Problem Management, service request fulfillment, Knowledge Base updates, and process improvement initiatives. The intern will gain hands‑on experience with ITSM frameworks, IT support tools, and cross‑functional collaboration within a corporate IT environment.

RESPONSIBILITIES

• Assist in monitoring and triaging incoming incident tickets to ensure timely resolution and proper categorization.

• Support the documentation, standardization, and improvement of ITSM processes (Incident, Problem, Change Management).

• Help maintain and update IT knowledge base articles for end‑users and IT support teams.

• Participate in root‑cause analysis activities for recurring issues and document findings.

• Collaborate with IT teams to track and report on service metrics, SLAs, and process effectiveness.

• Contribute to service improvements initiatives by researching ITSM best practices and utilizing available AI tools to recommend enhancements.

• Provide administrative and operational support for IT projects and system updates as needed.

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Minimum: Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

• Preferred: Experience with IT Service Management Tools, technical support, or service‑based environments.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

• Strong communication and interpersonal skills.

• Ability to work independently and in a team environment.

• Detail-oriented with strong organizational skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Basic understanding of computer hardware, software, and common troubleshooting steps.

• Ability to manage multiple tasks and meet deadlines.

• Comfortable presenting and speaking in front of groups

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.