Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant specalist

In this role, you will:

• Lead end-to-end delivery of infrastructure technology projects and service improvement initiatives from initiation to closure.
• Manage project governance including scope, plans, RAID, dependencies, milestones, and delivery reporting.
• Coordinate delivery across engineering, operations, vendors, and business stakeholders to achieve agreed outcomes.
• Produce executive-ready status updates, decision papers, and ensure alignment to risk, security, and operational resilience expectations.
• Drive ITSM process maturity with a focus on Change, Incident, and Problem Management.
• Facilitate post-incident reviews and problem investigations, ensuring RCA leads to preventative actions and reduced recurrence.
• Improve change quality (risk assessment, scheduling, approvals, communications) to reduce failed changes and service impact; define and track service KPIs (e.g., MTTR, change success rate).
• Use operational and project data (including AI/ML opportunities) to identify trends, prioritise backlogs, and deliver measurable improvements in IT operations (e.g., incident triage, anomaly detection, predictive capacity).

To be successful, you will:

• Proven experience delivering IT infrastructure projects (compute, storage, databases, data centre, cloud, platform services).
• Strong working knowledge of ITSM with hands-on experience in Change, Incident, and Problem Management.
• Demonstrable ability to lead stakeholder forums/working groups and drive outcomes through influence.
• Strong analytical skills to interpret operational/project data, identify trends, and translate insights into actions with measurable benefits.
• Familiarity with AI/ML concepts and practical application in IT operations or service management, including defining success metrics and adoption plans.
• Excellent written and verbal communication skills, including executive-level reporting and decision support.
• Experience with infrastructure operations/support and common ITSM tools (e.g., ServiceNow or equivalent).
• Nice to have: ITIL certification, Agile/hybrid delivery experience, and exposure to cloud platforms (Azure/AWS/GCP)

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India