Job Description

Job Posting Title

ITSM Administrator I

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

IS-CS

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Salary is up to $65,000 based on education and experience.

As an ITSM Administrator I with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.

• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

• Full-time 40-hour work weeks.

• Support the Information Services Division.

• Salary is up to $65,000 based on education and experience.

• This is an on-site position located in Oklahoma City, OK.

The IT Service Management (ITSM) Administrator is responsible for implementing and maintaining IT Service Management processes and tools to ensure the delivery of high-quality IT services to the organization. They work closely with various stakeholders to understand business requirements, design efficient workflows, and optimize service delivery processes. The ITSM Administrator plays a key role in driving continuous improvement initiatives to enhance the overall effectiveness and efficiency of IT services.

Responsibilities

• User Support & Access: Triage incoming platform tickets, validate user/module access, and manage memberships for non-elevated groups.

• Troubleshooting: Reproduce reported issues in sub-production environments to resolve them or escalate them to senior developers.

• Platform Maintenance: Perform predefined, low-risk record modification.

• Reporting: Help users build and modify reports, filters, and dashboards.

• Testing & QA: Execute test scripts in sub-production to support deployments and platform upgrades.

• User Training: Assist in onboarding new users and creating simple user guides or video walkthroughs on platform navigation and basic features.

• Documentation: Maintain internal knowledge base articles and technical standard operating procedures (SOPs).

Physical Demands and Work Environment

This position works in a comfortable office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually mild. Occasional travel may be required.

Minimum Qualifications:

• Platform Experience: 1-2 years of hands-on experience navigating an ITSM platform.

• IT Support Background: 1-2 years of experience in a Help Desk, Service Desk, or IT support environment with a solid understanding of ticketing lifecycles.

Preferred Qualifications:

• ServiceNow Certified System Administration (CSA).

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub

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