Job Description

Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment including desktop, laptop, printers, scanners and hospital equipment.

Location: 1111 Marcus Ave, New Hyde Park NY

Hours: Mon - Fri 8am - 4pm

Job Responsibility

• Provides remote and hands-on technical support and training to end users.
• Assists with testing of clinical applications with users and appropriate applications teams.
• Investigates problems between applications and other interfaced systems and instruments.
• Assists in coordination with vendors on break/fix issues as necessary (vendor installs, monitors and maintains all hardware and all remote software systems).
• Participates in the disaster recovery and back up/recovery drills.
• Complies with regulatory agency standards and participates in preparation for visits.
• Travel to office locations to perform job duties, as needed, is required.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Preferred Skill:

Hardware and Software Support

• Strong communication skills to coordinate with vendors for warranty replacements or escalated repairs.
• Maintain accurate records of all IT hardware assets using asset management tools ServiceNow, Excel-based systems).
• Excellent time management and documentation skills
• Maintain inventory control, optimize stock level, and track and manage. Forecasting and ensuring availability.
• Being able to deliver parts as necessary, a dependable vehicle is a must.
• Perform RMA’s responsibilities, ship and receive parts.
• Experience replacing hardware components such as system boards, RAM, hard drives, power supplies, and fans in laptops and workstations
• Proficiency with diagnosing and repairing hardware issues, Fujitsu scanners, mobile carts, printers.

Epic End-User Device (EUD) and Application Support

• Support Epic client installations, updates, and troubleshooting on endpoint devices
• Assist with Epic end-user desktop workflows and configurations
• Set up, deploy, and maintain Epic-compatible peripherals such as scanners, signature pads, and printers
• Work with Epic application and infrastructure teams to resolve clinical desktop issues
• Support Citrix/Hyperspace delivery methods used for Epic access
• Assist with Epic go-live events, upgrade activities, and device deployments

Job Qualification

• High School Diploma or equivalent required.
• 3+ years of relevant experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).