& KEY AREAS OF RESPONSIBILITY:

• This positionis responsible forsupporting the day to day IT operations NCR locations, working with both local,regionaland global business and IT counterparts.

• This positionis responsible forhands-on client software support to include

• LAN/WAN Network support, Telephony support, Printer support.

• PC Laptops,Desktopsand high-end Engineering Workstations support including total client staging and restore and recovery of PCs.

• Global Information Security (GIS) with Information Security support including virus, backups, recovery, audits

• Help Desk incident resolution against service level agreements.Identify,trackand resolve IT related issues with global teams

• Managing end user support and executive office/senior management IT support in a hybrid working environment (Office and Home)

• Project work including real estate projects, installation and maintenance for network, communications, AV equipment.

• IT asset inventory management / stocktakes / audits

• IT vendor support including telecom services management, IT vendor procurement

• Participate in IT planning and program execution

• Weekly timesheet entry into management systems

• Managing the site computer rooms

• Business continuity planning and execution.

• This will require the support oversight of the IT componentslocatedat the NCR location including the Computer Room, Hub Rooms, PC, Network, Telephony infrastructure, Applications, Executive Office support, Vendorseg.Telecom providers.

• Requires to be an expert in hardware troubleshooting and repair. Well versed in replacing parts of a PC.

• Other key aspects of the roleincludesIT interlock into Disaster recovery plan execution Business continuity plan execution

• The position will also be involved in project activities – coordinating IT upgrades, new IT implementations, IT refresh programs, corporate real estate driven expansions that drive restack and other IT activities.

• The candidate must be able to communicate effectively with global, regional and site based cross-functional teams and solutionpartners, andwork effectively in a team environment as well aspossessexcellent organizational skills.   Flexibility to support out of office hours and multiple NCR sites is alsorequired

• The candidate will have 3-5 years of relevant or related experience in LAN/WAN and technical support

ATTRIBUTES / KEY COMPETENCIES:

• Proficient in IT infrastructure support and Executive Office support

• High availability – before, during and after office hours end user support and project support

• Support key executive events like management meetings.

• Ability to support multiple sites in asrequired

• Self motivated, attentive to detail, able to learn quickly, innovative, organized.

• Adjusts to multiple demands, shifting priorities,ambiguityand rapid change. Accepts and adapts to new or alternative approaches.

• Capability to communicate and articulate ideas clearly to all levels of management

• Ability to work with in-country business teams, in-country IT, regionalITand global IT teams.

• Flexibility in working hours to accommodate IT project steps that need to be performed out of office hours

• Excellent verbal and written communications

• Action driven, service oriented,self managedand high degree of autonomy

• Process discipline and focus on ethics and compliance

• Strong understanding of the IT development process, and support processes

QUALIFICATIONS:

• Certificate orBachelordegree inIT/Computer/Electronics& Communications Engineering or related discipline

• Experience with one or more of the following operating systems: Microsoft Windows 10

• Experience in Server/Dell PC Client support

• Experience with CISCOSwitches/Routers/Networks,Telephony

• Implementation of structured cabling and layouts

• Experience managing complex support issues across a globally dispersed organization with multiple dependencies

• Experience in dealing and negotiating with IT suppliers and Telecommunication departments. Familiarity with environments using MPLS, LL, E1, ISDN, FR, DID, POTS.

• Knowledge of global wired and wireless network technologies,vendorsand offerings

• Knowledge of Microsoft OS, TCP/IP

• Exposure to DNS/DHCP, WAN and LAN technologies

• Business and Requirements analysis skills

• At least 2-3 years of relevant or related experience in LAN/WAN and technical support