Overview:

We are seeking an
experienced
ITOps Consultant – Monitoring & Observability
to design,
implement, and operate enterprise-grade monitoring solutions. This role focuses
on ensuring
high availability, performance, and reliability
of IT
infrastructure and applications through modern observability practices.

The ideal candidate
will have
2–5 years of hands-on experience
in monitoring and
observability platforms, with
OpsRamp as a primary or preferred tool
.
Candidates with strong experience in
Datadog or Dynatrace
and proven
capability to integrate monitoring tools with
ITSM platforms
are also
encouraged to apply.

This is a
rotational shift role
,
supporting 24x7 operations.

Primary
Responsibilities:

·
Deploy, configure, and operate
OpsRamp
as the core monitoring platform, including onboarding devices, applications,
and services.

·
For non-OpsRamp profiles, quickly adapt and
transition experience from tools like
LGTM stack /
Datadog / OpenText monitoring tools/NewRelic or any SAAS
monitoring/observability tool
into the OpsRamp ecosystem.

·
Integrate monitoring platforms with
IT
Service Management (ITSM) tools
(e.g., ServiceNow, BMC Remedy) for
incident, event, and alert management.

·
Develop and maintain
dashboards, alerts,
SLIs/SLOs, and reports
to ensure proactive issue detection and faster
incident resolution.

·
Tune alert thresholds and correlation rules to
reduce
alert noise and improve signal quality
.

·
Support
hybrid and multi-cloud environments
,
including on-prem, cloud, and containerized platforms.

·
Collaborate with Infrastructure, Application,
and DevOps teams to integrate monitoring into
CI/CD pipelines
and
operational workflows.

·
Automate monitoring, alerting, remediation, and
reporting using
scripts, APIs, and orchestration tools
.

·
Leverage
AIOps capabilities
for anomaly
detection, event correlation, and predictive insights.

·
Participate in
rotational shifts
and
support operational monitoring, incident triage, and root cause analysis (RCA).

·
Document monitoring architectures, runbooks,
configurations, and standard operating procedures (SOPs).

Required
Skills:

Mandatory / Core
Skills

• 
  2–5 years of experience
  in IT Operations, Monitoring, or
  Observability roles.
• 
  Hands-on experience with OpsRamp
  for monitoring deployment, configuration,
  and operations
• 
  OR strong experience with
  LGTM stack / Datadog / OpenText monitoring tools/NewRelic or
  any SAAS monitoring/observability tool
  , with readiness to work on OpsRamp.
• 
  Proven experience integrating monitoring
  tools with
  ITSM platforms
  .
• 
  Strong understanding of
  metrics, logs,
  traces
  , and observability best practices.

Technical Skills

• 
  Experience with
  open-source monitoring
  tools
  :
• 
  Prometheus, Grafana
• 
  ELK Stack (Elasticsearch, Logstash,
  Kibana), Fluentd
• 
  Tracing tools such as Jaeger or Zipkin
• 
  Working knowledge of
  REST APIs
  and
  API-based integrations.
• 
  Scripting/automation experience using
  Python,
  Ansible
  , or similar tools.
• 
  Familiarity with
  AIOps concepts
  ,
  anomaly detection, and intelligent alerting.
• 
  Understanding of
  ITIL processes
  and
  service management frameworks.
• 
  Exposure to
  security monitoring
  and
  compliance requirements is a plus.

Soft Skills

• 
  Strong analytical and troubleshooting
  skills for complex production issues.
• 
  Ability to work effectively in
  24x7
  rotational shifts
  .
• 
  Good communication skills and ability to
  work with cross-functional teams and business stakeholders.
• 
  Ownership mindset with a focus on
  reliability and operational excellence.

Nice to Have

• 
  OpsRamp certification or hands-on
  production deployment experience
• 
  Experience monitoring
  Kubernetes /
  OpenShift environments