SavageOne Pty Ltd

ITIL 4 support engineers

SavageOne Pty Ltd  •  Johannesburg, ZA (Hybrid)  •  26 days ago
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Job Description

Were seeking an experienced ITIL 4 Support Engineer to join our technical operations team. Youll be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change, and configuration management all aligned with ITIL 4 best practices. The role spans both cloud (AWS/OpenShift) and on-premise infrastructure and requires strong operational discipline and proactive monitoring capabilities.

Key Responsibilities

  • Deliver 1st-line and preventative technical support across IT systems
  • Perform incident resolution, root cause analysis, and escalation
  • Apply change and configuration management with accurate documentation
  • Monitor system health and performance; conduct regular checks and patching
  • Support deployments in pre-production and production environments
  • Communicate incident status and updates to stakeholders and service desk
  • Collaborate with vendors and internal teams during escalations and handovers
  • Ensure compliance, access control, and audit documentation
  • Must-Have Skills & Experience
  • ITIL 4 Foundation Certification (mandatory)
  • Proven experience with:
  • Incident & problem management
  • Change enablement
  • Configuration and capacity management
  • Hands-on experience with AWS, OpenShift, and hybrid IT environments
  • Proficiency in monitoring systems, SharePoint, and service desk platforms
  • Familiar with system health checks, patching, and log analysis
  • Strong documentation and stakeholder communication skills

Preferred Tools

  • ASICS (System Check Database)
  • ServiceNow / Remedy / Jira / similar ITSM platforms
  • Monitoring dashboards, log analyzers
  • SharePoint for configuration tracking

Nice to Have

  • Exposure to Business Continuity Planning (BCP) & Disaster Recovery (DRP)
  • Experience coordinating with 4th-line vendors
  • Understanding of CI/CD in a service delivery context
SavageOne Pty Ltd

About SavageOne Pty Ltd

At SavageOne, we redefine the landscape of talent acquisition through a dynamic and innovative approach. Our core mission is to disrupt traditional recruitment norms and propel our clients toward unprecedented excellence. As a leading global recruitment agency, we specialize in sourcing top-tier talent across diverse industries, catering to the ever-evolving needs of today's dynamic workforce.

What sets us apart is our unwavering commitment to delivering not just candidates but strategic solutions. From meticulous job analysis to seamless onboarding, SavageOne orchestrates a comprehensive recruitment journey. Our dedication to excellence extends globally, actively sourcing candidates with international perspectives to fulfill positions that demand a broad and diverse skill set.

SavageOne's flagship offering, SavageElite, epitomizes our commitment to excellence. With a 15% annual placement fee, this exclusive package guarantees access to a dedicated Recruiter Broker and a transformative recruitment experience. Our disruptive ethos, combined with a focus on client needs, positions us as pioneers in the recruitment realm.

Embrace innovation, transcend boundaries, and elevate your team with SavageOne — where premier talent meets disruptive excellence.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Johannesburg , ZA
Year Founded
2024
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