Job Description

Schedule

M-F, 8am-5pm (40 hours, fully on-site)

What You’ll Do

Objective:

• Provide members with a high level of support services support in a friendly, efficient and timely manner. Support the handling of products and services offered to our members. Assist the Deposit Services Department in achieving service goals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
• Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
• Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
• Provide support, service, and reasearch for Members and other departments within DCU.
• Answer incoming Hunt Line(s) calls in a professional manner
• Duties include but are not limited to:
  • Process mail deposit and loan payments
  • Process and balance DCU ATM files
  • Process encoding error disputes
  • Process foreign item checks sent in by members
  • Process Share branching adjustments
  • Process Exception adjustments
• Perform all job-related dutes and participate in various team projects as assigned by the Deposit Services Department Manager or Team Leader.
• Cross-train within Deposit Services to assist other teams as needed.

What You’ll Need

• Prior financial institution experience preferred
• Prior customer service experience
• Strong PC Skills with an emphasis on Microsoft Office

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

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