Job Description

Position Summary

Position Summary

Plans, coordinates, conducts, and evaluates training and educational programs with installed corporate applications.

Responsibilities

Essential Functions

• Instruct required training classes
• Ensures that end users interact with systems in the manner consistent with training and education. Recognizes deviation from standard use and educates staff
• Assist in analyzing training needs, develop and administer training plans and procedures, prepare training materials and conduct special courses to ensure appropriate levels of training for staff members
• Participate in the development of additional training programs based on customer needs
• Perform classroom scheduling and training class set-up
• Recommends items in class materials to be reviewed to enhance or modify classes
• Effectively communicate with customers and guests
• Demonstrate a thorough knowledge of subject matter
• Maintain records of training activities and team member progress, and monitor program effectiveness
• Apply adult education principles to the overall program framework and materials utilized for Systems education
• Document and track the outcome of educational endeavors
• Serve as a mentor to new IT/CE Associate Educator team members
• Promote the benefits and opportunities of lifelong learning
• Maintains reasonably regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards
• Maintains compliance with all Baptist Health policies and procedures

Other Related Functions

• Plan and facilitate live in-person classes, virtual classes, programs and workshops under the instruction of a senior IT/CE Product Educator and/or IT/CE Learning Manager
• Participates in multiple training projects
• Maintain contact with other organizations, training organizations and associations for the purpose of keeping abreast of new training developments and courses
• Assist in development of curriculum under the supervision of a senior IT/CE Product Educator and/or IT/CE Learning Manager
• Participates in meetings with customers to gather, convey or exchange routine information
• Visit and observe job functions within operational areas as applicable for training needs
• Complete all Baptist Health mandatory education
• Initiate process improvement opportunities
• Effectively utilize office and audio/video and classroom equipment
• Complete assignments in a timely, effective and efficient manner

Qualifications

Education/ Training

• and two (2) years of directly related work experience may substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section)

Experience

• experience planning, coordinating, conducting, and evaluating training and educational programs
• Proficiency in using Microsoft Office applications
• Effective interpersonal communication and writing skills
• Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes