Fortress

IT/AV Technician

Fortress  •  Melbourne, AU (Onsite)  •  1 month ago
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Job Description

Are you looking for a unique role in a fast-growing & exciting industry?

Are you keen to immerse yourself in a world of gaming culture, thrilling events & activations, bustling taverns & bars and a business dedicated to curing boredom?

We’re looking for a full-time AV & technology professional to join our on-site tech team at Fortress Melbourne!

About You

We’re looking for a motivated & proactive individual with demonstrated experience working in AV & tech support operations. You’re someone who is versatile, willing to multi-task, and dedicated to helping provide our community with the best experience possible. If you're passionate about entertainment hospitality and excel in delivering quality AV & IT solutions, we invite you to join us in shaping the future of entertainment. Apply now and be a part of the Fortress legacy!

About the Role

As our full-time IT/AV Technician, you will be responsible for:

  • Installing, configuring, and testing Audio/Visual devices, such as displays, cameras, microphones, audio equipment, and signage. Operating and troubleshooting AV setups for functions and live events.
  • Installing, configuring, and testing a range of computer systems, including LAN Lounge PCs, corporate PCs, point-of-sale devices, printers, laptops, and mobile devices.
  • Diagnosing hardware and software faults, solving technical problems, and working with customers and employees to identify and address computer-related issues.
  • Supporting the maintenance of the PC & Console game library, involving tasks like purchasing, activation, documentation, and communication.
  • Attending meetings to review documentation and discuss audio, lighting, and video requirements, ensuring seamless integration of technology.
  • Maintaining records, analysing call logs, and identifying common trends in technical issues.
  • Providing assistance to the Technology team by managing inventory, offering general tech support, and contributing to equipment upgrades and modifications.

What You’ll Bring

  • 1-2 years' experience in a similar hands-on role, or a degree/qualification in Audio/Visual, Information Technology, or a related field.
  • Strong AV, technical, and organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
  • Excellent attention to detail and a commitment to keeping things on-brand.
  • A proactive, resilient attitude with the ability to problem-solve quickly across high-pressure, time-sensitive situations; no task too big or too small.
  • Comfortable working in a fast-moving, team-oriented environment with shifting priorities and a diverse group of people.
  • Ability to work a rotating roster around our events calendar, including evenings, weekends and public holidays.
  • Must have ongoing & unrestricted rights to work in Australia.

About Fortress

Fortress is a gaming lifestyle company with venues in Melbourne and Sydney; massive, multi-level entertainment destinations devoted to gaming culture, nightlife, and unforgettable experiences. Our vision is " To be the world's #1 games culture destination", and our mission focuses on " Uplifting Spirits through Heroic Spaces Inspired by Games Culture". Our Melbourne flagship seats 1,000 guests and features a 200-seat live esports arena, 150+ premium LAN PCs, arcade games, two bars, a full-service Tavern restaurant, private event spaces, and a live broadcast production facility.

If you think you are the perfect fit for this role, we’d love to hear from you!

Fortress

About Fortress

Welcome to Fortress, the ultimate destination for games and entertainment! With two locations, we offer a one-of-a-kind experience that transports you to a world of fantasy and excitement. Step into 'The Tavern,' our incredible themed restaurant inspired by favorite fantasy stories. Enjoy cocktails, parmas (or parmis) , and burgers served by our exceptional staff. Fortress is the perfect entertainment destination for everyone, gamers and non-gamers alike.

Get ready to experience the thrill of esports in our Arena, the largest fixed esports arena in the southern hemisphere. Witness epic battles as top gamers compete for glory. With multiple bars, entertainment, and regular events, Fortress is a hub of excitement that must be seen to be believed.

Inside our gaming paradise, discover endless possibilities. Challenge friends to arcade games, dive into immersive Alienware PC Gaming, indulge in board games and Dungeons & Dragons adventures, or unleash your competitive spirit with Xbox, Playstation, and Nintendo Switch gaming, all in beautiful VIP booths. Fortress caters to all skill levels and interests.

We provide exceptional entertainment for all ages. Whether you're a seasoned gamer, a casual player, or looking for a memorable night out, Fortress welcomes you with open arms. We pride ourselves on creating an inclusive environment that embraces diversity and welcomes people from all walks of life. Every visit to Fortress is a memorable and enjoyable experience.

Are you a corporate professional seeking a unique venue for team building or corporate events? Look no further. Fortress offers unparalleled options for gatherings that inspire and energize. Discover innovation and creativity as we customize one-of-a-kind experiences. From immersive gaming challenges to tailored entertainment packages, we'll create an event like no other.

Industry
Arts & Entertainment
Company Size
51-200 employees
Headquarters
Melbourne, AU
Year Founded
2018
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