Job Description

Are you looking for a unique role in a fast-growing & exciting industry?

Are you keen to immerse yourself in a world of gaming culture, thrilling events & activations, bustling taverns & bars and a business dedicated to curing boredom?

We’re looking for a full-time AV & technology professional to join our on-site tech team at Fortress Melbourne!

About You

We’re looking for a motivated & proactive individual with demonstrated experience working in AV & tech support operations. You’re someone who is versatile, willing to multi-task, and dedicated to helping provide our community with the best experience possible. If you're passionate about entertainment hospitality and excel in delivering quality AV & IT solutions, we invite you to join us in shaping the future of entertainment. Apply now and be a part of the Fortress legacy!

About the Role

As our full-time IT/AV Technician, you will be responsible for:

• Installing, configuring, and testing Audio/Visual devices, such as displays, cameras, microphones, audio equipment, and signage. Operating and troubleshooting AV setups for functions and live events.
• Installing, configuring, and testing a range of computer systems, including LAN Lounge PCs, corporate PCs, point-of-sale devices, printers, laptops, and mobile devices.
• Diagnosing hardware and software faults, solving technical problems, and working with customers and employees to identify and address computer-related issues.
• Supporting the maintenance of the PC & Console game library, involving tasks like purchasing, activation, documentation, and communication.
• Attending meetings to review documentation and discuss audio, lighting, and video requirements, ensuring seamless integration of technology.
• Maintaining records, analysing call logs, and identifying common trends in technical issues.
• Providing assistance to the Technology team by managing inventory, offering general tech support, and contributing to equipment upgrades and modifications.

What You’ll Bring

• 1-2 years' experience in a similar hands-on role, or a degree/qualification in Audio/Visual, Information Technology, or a related field.
• Strong AV, technical, and organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent attention to detail and a commitment to keeping things on-brand.
• A proactive, resilient attitude with the ability to problem-solve quickly across high-pressure, time-sensitive situations; no task too big or too small.
• Comfortable working in a fast-moving, team-oriented environment with shifting priorities and a diverse group of people.
• Ability to work a rotating roster around our events calendar, including evenings, weekends and public holidays.
• Must have ongoing & unrestricted rights to work in Australia.

About Fortress

Fortress is a gaming lifestyle company with venues in Melbourne and Sydney; massive, multi-level entertainment destinations devoted to gaming culture, nightlife, and unforgettable experiences. Our vision is " To be the world's #1 games culture destination", and our mission focuses on " Uplifting Spirits through Heroic Spaces Inspired by Games Culture". Our Melbourne flagship seats 1,000 guests and features a 200-seat live esports arena, 150+ premium LAN PCs, arcade games, two bars, a full-service Tavern restaurant, private event spaces, and a live broadcast production facility.

If you think you are the perfect fit for this role, we’d love to hear from you!