Job Description

Our client is seeking a highly motivated and experienced Italian/Swedish Retention Team Leader to manage, motivate, and drive the performance of a team of Account Managers within a fast-paced, target-driven environment.

Key Duties & Responsibilities:

• Implement call and campaign strategies as directed by the Shift Manager.
• Motivate and guide Account Managers to achieve business targets in line with regulatory requirements.
• Take full responsibility for the overall performance of the Account Management team.
• Improve operational efficiency and productivity across the team.
• Ensure the smooth and accurate execution of daily and monthly objectives.
• Monitor communication between Account Managers and Clients, ensuring appropriate training is provided when required.

Direct Client Communication:

• Provide clients with accurate information regarding the company's trading platform, products, and services.
• Offer technical assistance, including support with deposits and withdrawals.
• Maintain a positive client experience and escalate issues to the relevant departments when necessary.
• Meet or exceed the company's strategic objectives within the scope of the relevant license(s).
• Work with specialized CRM and client service software, ensuring timely and accurate data entry.
• Attend ongoing training and development sessions related to client services.
• Report any suspicious client behavior or transactions to the Anti-Money Laundering Compliance Officer.

Requirements, Experience & Qualifications:

• Strong problem-solving and decision-making skills.
• Proven people management and leadership abilities.
• Minimum of 1 years experience in a similar role or within a relevant industry.
• Ability to adapt in a fast-changing environment.
• Excellent communication and interpersonal skills.
• Ability to work under pressure within a target-oriented setting.
• Capable of working both independently and within a team.
• Fluent in Italian or Swedish
• Good command of English
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Willingness to successfully complete any required local regulatory certification.

Why You Should Apply:
If you are a driven leader with a passion for client success and team performance, this is your opportunity to step into a key leadership role within a dynamic international environment apply now and take the next step in your career!