Job Description
If you appreciate flawless design, innovation, and devices that have completely changed how the world communicates, this is the job for you. We are looking for young-at-heart, tech-friendly Italian speakers to relocate to Athens, Greece. You will join a premium customer care project, assisting users of a world-renowned luxury tech brand. Bring your passion for communication, and we will give you a sun-soaked international career.
What You'll Do (The Day-to-Day)
As a Customer Expert, you will manage inbound consumer requests from the Italian market across phone, email, and live chat channels.
- Scripted Sales Support: Walk customers through their options when they are trying to decide which device to buy, using structured processes to successfully seal the transaction.
- After-Sales Service: Act as the premier point of contact for order tracking, package delivery concerns, and cancellation or return requests.
- The 30-Day Evolution: You will be cross-skilled to handle both sales and service flows after completing 30 days in your initial assignment, ensuring you become an expert across the entire e-commerce lifecycle.
Requirements
- Language Skills: Strong C1/Native Italian communication skills paired with a solid B2 level of English.
- Operational Skills: Relatably advanced PC knowledge, comfort with standard office software, and a steady typing speed of at least 25 words per minute (80% accuracy minimum).
- System Knowledge: A natural interest in or familiarity with MacOS and iOS environments is highly valued. No previous customer care experience is preferred or required.
Performance Metrics (How You'll Shine)
Your daily success will be driven by positive language and evaluated through precise operational KPIs:
- TMS: Elevating customer satisfaction through premium service.
- BCR: Maintaining a high rate of booked calls and completed sales.
- FCR: Resolving inbound inquiries effectively without requiring a follow-up call.
Benefits
- Health and Well-being: Complete peace of mind with private health insurance from day one, 24/7 access to psychological counseling support, and regular team wellness initiatives.
- Career Growth: A thoroughly comprehensive and fully paid onboarding training period to sharpen your tech skills, backed by excellent future opportunities to progress into Senior Specialist or Management roles.
- Move to Greece: Full relocation support provided to set up your new life in beautiful Athens.
- Weekly Continuous Training: Benefit from weekly SGT, VDC, and refresher training sessions to consistently upgrade your skill set.
- A Gentle Start: Enjoy a 1-week nesting phase featuring internal assessment and a reduced 50% call-handling capacity to build your confidence early on.
