Job Description

Mercier Consultancy is seeking a skilled Italian Support Expert to join a leading iGaming company based in Athens, Greece. This role offers a fully paid relocation package, providing a fantastic opportunity for talented professionals to develop their careers in the dynamic and fast-growing iGaming industry.

As an Italian Support Expert, you will be responsible for delivering exceptional support to Italian-speaking clients, addressing their inquiries, resolving issues, and ensuring a seamless and enjoyable gaming experience.

Responsibilities

• Provide top-quality customer support to Italian-speaking players via phone, email, and chat
• Assist customers with account management, game rules, transactions, and technical issues
• Handle complaints and disputes with professionalism and accuracy
• Document all customer interactions promptly and accurately in internal systems
• Collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency
• Stay updated on industry trends, products, and regulatory requirements
• Engage in ongoing training to improve skills and product knowledge

Requirements

• Fluency in Italian and English, both written and spoken
• Previous experience in customer support, preferably within the iGaming or online entertainment industries
• Strong problem-solving skills and a customer-oriented approach
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple priorities effectively
• Willingness to relocate to Athens, Greece with full relocation support
• Passion for gaming and technology is a plus

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Free Greek lessons
• And More!