Job Description
Mercier Consultancy is thrilled to offer an opportunity for an Italian-Speaking Technical Support Specialist for a prominent electronics company located in Athens, Greece! In this pivotal role, you will provide exceptional technical assistance to Italian-speaking customers, helping them troubleshoot and resolve issues with their electronic devices.
If you have a passion for technology and a commitment to delivering outstanding customer service, this is the perfect opportunity for you. Join our dynamic team and contribute to an innovative environment where customer satisfaction is our priority!
Responsibilities
- Provide technical support in Italian via phone, email, and chat for customers using various electronic products
- Diagnose and troubleshoot product issues efficiently to ensure customer satisfaction
- Accurately document customer interactions and resolutions in our tracking system
- Collaborate with technical teams to escalate and resolve complex issues
- Educate customers on product features and proper usage
- Stay updated on product enhancements and industry trends
- Participate in ongoing training to refine technical and customer service skills
Requirements
- Fluency in Italian and English, both written and verbal, is mandatory. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
- Prior experience in technical support or customer service, preferably within the electronics industry
- Strong troubleshooting and analytical skills
- Excellent communication and interpersonal abilities
- A customer-oriented approach with a strong focus on problem resolution
- Ability to multitask and work efficiently in a high-paced environment
- Familiarity with customer support tools and technical documentation
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
