Job Description

Italian Speaking Legal Back Office Specialist | Airline Claims | Lisbon

Job Description

We are recruiting Italian-speaking Legal Back Office Specialists for an on-site position in Lisbon, Portugal, supporting passenger-rights and legal claims operations for a major European airline.

This is a dedicated back-office role with no direct customer or passenger contact. Working in a structured, professional legal support environment, you will assess compensation claims, liaise with legal representatives, and manage regulatory correspondence to resolve cases in accordance with European air passenger rights frameworks.

Your Role

• Manage, examine, and process air passenger compensation claims (e.g., flight delays, cancellations, denied boarding, lost or damaged luggage).
• Act as the back-office intermediary coordinating correspondence between the airline's legal department, lawyers, legal representatives, and National Enforcement Bodies (NEBs).
• Review legal notices, passenger dispute dossiers, and official flight incident data to determine claim eligibility.
• Formulate clear, well-reasoned written case summaries and formal legal responses in Italian and English.
• Help reach pre-court dispute resolutions while protecting airline compliance and legal guidelines.
• Maintain meticulous case files, update claims databases, and track ongoing legal timelines in internal management software.
• Handle sensitive and confidential passenger and legal documentation with strict data privacy compliance.

Your Qualifications

• Native or near-native fluency in Italian (C1/C2 level) with outstanding written communication and grammatical precision.
• Working proficiency in English (B2 level or higher) for internal collaboration, training, and systems use.
• High analytical capacity, strong logical reasoning, and close attention to detail.
• Previous experience in back-office administration, legal support, claims handling, insurance, or aviation services is considered a strong advantage.
• Comfort working with documentation, regulatory guidelines, and enterprise case-management platforms.
• Organized, dependable mindset with the ability to manage individual caseloads independently.
• Availability to work on-site at modern office facilities in Lisbon.

The Offer

• Work Location & Schedule: On-site in Lisbon, Portugal (fixed schedule Monday to Friday, standard business hours, no rotating shifts, weekends off).
• Contract: Standard Portuguese employment contract with full social security coverage.
• Compensation & Bonuses: Competitive monthly base salary package plus performance-based monthly bonuses and project incentives.
• Allowances & Perks: Daily meal allowance provided via a dedicated prepaid card, plus holiday and Christmas allowances.
• Health & Benefits: Comprehensive private health insurance from day one.
• Relocation Support: Relocation assistance available for eligible candidates moving to Lisbon (including travel support and initial accommodation options).
• Training & Development: Fully paid initial training covering airline claims procedures, passenger rights regulations, and legal software workflows.
• Workplace Culture: Collaborative, international environment with regular team activities, language courses, and structured internal career development.