Job Description

Mercier Consultancy is seeking an Italian speaking Fitbit Products Support Specialist to join our team in Bulgaria! This is a wonderful chance for individuals passionate about fitness and technology to provide exceptional support to Italian-speaking customers.

As a Support Specialist, you will assist customers with inquiries and issues related to their Fitbit devices, ensuring they have a seamless experience while using their products.

Responsibilities

• Provide exemplary support to Italian-speaking customers through phone, email, and chat communications
• Troubleshoot and resolve technical issues for Fitbit products
• Educate customers on product features and best practices for usage
• Accurately document customer interactions within our support system
• Collaborate with technical teams to escalate complex issues when necessary
• Encourage customer engagement through proactive support and recommendations
• Uphold a friendly and professional tone in all communications

Requirements

• Fluency in Italian and English, both written and spoken
• Strong skills in customer service with a commitment to customer satisfaction
• Previous experience in technical support or customer service is preferred
• Genuine interest in fitness technology
• Strong problem-solving capabilities
• Team-oriented with a collaborative attitude
• Experience with support platforms and software is a plus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...