Job Description
Mercier Consultancy is seeking a dedicated Italian-Speaking Fitbit Product Support Specialist to join our dynamic team in Sofia, Bulgaria, with a fully paid relocation package. This position offers an exciting opportunity to work with cutting-edge health technology products and provide outstanding assistance to Fitbit users.
In this role, you will be responsible for supporting Italian-speaking customers, helping them resolve product-related issues, educating them about device features, and ensuring an excellent customer experience.
Responsibilities
- Deliver high-quality customer support in Italian through various communication channels such as phone, email, and chat
- Troubleshoot and resolve Fitbit product issues effectively
- Assist customers by explaining product features and usage guidelines
- Maintain detailed and accurate records of customer interactions in CRM systems
- Coordinate with technical teams to escalate and resolve complex issues
- Maintain professional, empathetic, and clear communication with customers
- Provide feedback to help improve products and customer service processes
Requirements
- Fluency in Italian and English, both written and spoken. Your native language and nationality must be clearly stated in your CV and/or Cover Letter.
- Previous experience in customer support, preferably in product or technical support roles
- Strong problem-solving abilities and technical knowledge
- Excellent communication and interpersonal skills
- Ability to work both independently and collaboratively within a team
- Willingness to relocate to Sofia, Bulgaria, with full relocation support provided
- Experience with customer support tools and CRM software is advantageous
Benefits
• Financial support during relocation
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
