Job Description
Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Subscription-Based Services Department! In this dynamic role, you will be the initial point of contact for our Italian-speaking customers, assisting them with various inquiries related to their subscriptions and services. Your expertise in customer support will contribute significantly to ensuring a seamless experience for our clients.
This position is perfect for individuals who are passionate about customer service and are looking to thrive in a subscription model environment. If you have excellent communication skills and are eager to help others, we invite you to join our team!
Responsibilities
- Respond to customer inquiries in Italian via phone, email, and chat
- Assist clients with subscription management, billing questions, and service features
- Document interactions and solutions accurately in our support system
- Collaborate with internal teams to resolve customer issues effectively
- Provide guidance on maximizing the value of subscriptions and services
- Gather customer feedback and suggest improvements to the subscription experience
- Participate in training sessions to enhance knowledge of products and services
Requirements
- Fluency in Italian and English, both written and verbal. Your nationality and native language must be clearly stated in your application.
- Experience in customer support, preferably in subscription-based services or digital products
- Excellent communication and interpersonal skills
- Strong problem-solving skills and attention to detail
- A customer-oriented approach with a focus on client satisfaction
- Ability to multitask in a fast-paced environment
- Familiarity with customer support software and systems is an advantage
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
