Job Description

Mercier Consultancy is excited to offer an opportunity for an Italian Speaking Customer Support Representative to join our Streaming TV Department based in Greece! In this entry-level role, you will provide exceptional assistance to our Italian-speaking customers, helping them enjoy a seamless streaming experience. Your support will be critical in resolving issues, guiding users, and enhancing customer satisfaction.

If you have a passion for streaming services and customer care, this role is a perfect fit for you. Join our dynamic team and contribute to delivering quality entertainment to a diverse audience.

Responsibilities

• Handle customer inquiries in Italian via phone, email, and live chat
• Assist customers with streaming service setup, billing questions, and technical support
• Document interactions accurately in the CRM system
• Collaborate with technical teams to resolve customer issues efficiently
• Stay updated on product features, promotions, and service updates
• Collect and report customer feedback to enhance service quality
• Participate in training sessions to continuously improve service delivery

Requirements

• Fluency in Italian and English, both written and verbal
• Previous experience in customer support, preferably within the streaming or entertainment industry
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and manage inquiries in a fast-paced environment
• Proactive and customer-focused approach
• Familiarity with CRM tools and streaming technology is advantageous

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...