Job Description
Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Support Representative in our Ride-Sharing App Department, based in Greece! In this exciting role, you will be the crucial link between our Italian-speaking users and our ride-sharing platform, providing top-notch support and assistance with their inquiries. Your fluency in Italian will enable you to create a seamless experience for our riders and drivers.
If you are passionate about technology and customer service, and enjoy working in a vibrant multicultural environment, this position could be a perfect fit for you! Join our dedicated team and help us enhance the ride-sharing experience for our Italian-speaking users.
Responsibilities
- Provide customer support in Italian through phone, email, and chat
- Assist riders and drivers with inquiries related to the ride-sharing app
- Document customer interactions and resolutions accurately in our support system
- Collaborate with internal teams to address complex customer issues
- Offer customers guidance on app features, promotions, and ride options
- Collect customer feedback to help improve our services
- Participate in training sessions to enhance product knowledge and customer support skills
Requirements
- Fluency in Italian and English, both written and verbal
- Experience in customer support, preferably within the technology or ride-sharing sector
- Excellent communication and interpersonal skills
- Strong problem-solving skills and attention to detail
- A proactive mindset and commitment to customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support software and online technologies
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
