Job Description

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Mobile Banking Services Department located in Athens! In this role, you will be the primary point of contact for our Italian-speaking clients, providing them with expert support as they navigate our mobile banking platform. Your linguistic skills and dedication to customer service will be essential in ensuring a seamless banking experience for our clients.

This position is perfect for individuals who are enthusiastic about technology and financial services. If you are a problem-solver with a passion for helping others, we want to hear from you!

Responsibilities

• Assist customers in Italian via phone, email, and chat with inquiries regarding mobile banking services
• Provide information about account management, transactions, and app functionality
• Document customer interactions and resolutions in our customer relationship management system
• Collaborate with internal teams to resolve complex issues effectively
• Help educate clients on best practices for safe and effective mobile banking
• Participate in training sessions to remain up-to-date on our services and features

Requirements

• Proficiency in both written and spoken Italian and English. Your nationality and native language must be clearly stated in your application.
• Previous experience in customer support, preferably within the banking or financial services industry
• Excellent communication and interpersonal abilities.
• Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Strong problem-solving skills and meticulous attention to detail
• A proactive approach with a customer-centric mindset
• Able to effectively handle multiple inquiries in a dynamic, fast-paced environment
• Familiarity with mobile banking applications and customer support tools

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...