Job Description
Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Luxury Brand Retail Department, based in Greece! In this prestigious role, you will have the opportunity to provide exceptional service to our Italian-speaking clients as they explore our luxury product offerings. Your expertise in customer service will be essential in curating memorable experiences for customers who appreciate high-end brands.
This position is perfect for individuals who are passionate about luxury retail and committed to delivering exceptional customer care. If you thrive in a fast-paced and glamorous environment, we want to hear from you!
Responsibilities
- Provide customer support in Italian via phone, email, and chat
- Assist clients with inquiries about luxury products, orders, and services
- Document customer interactions and solutions accurately in our systems
- Collaborate with internal teams to resolve client inquiries and enhance service delivery
- Maintain a deep understanding of our luxury brand offerings and the market trends
- Proactively gather customer feedback to inform improvements
- Participate in training sessions to remain updated on the latest luxury retail developments
Requirements
- Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
- Fluency in Italian and English, both written and verbal, is mandatory.
- Previous experience in customer support, particularly in the luxury retail sector
- Excellent communication and interpersonal skills
- Ability to handle inquiries with professionalism and grace
- Proficiency in customer support platforms and tools
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
