Job Description
Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Support Representative for our E-Marketplace Platform Department in Greece! In this key role, you will provide exceptional support to our Italian-speaking customers as they navigate our online marketplace and resolve their inquiries. Your ability to communicate fluently in Italian will play a vital role in ensuring customer satisfaction.
If you are passionate about e-commerce and enjoy delivering great customer service, we encourage you to apply! This position offers the opportunity to join a dynamic team dedicated to enhancing the online shopping experience for our users.
Responsibilities
- Assist customers in Italian via phone, email, and chat with inquiries related to the e-marketplace platform
- Provide information regarding products, order tracking, and payment processes
- Document customer interactions accurately and efficiently in our support system
- Collaborate with various internal teams to resolve complex issues faced by customers
- Gather customer feedback to improve service and platform functionality
- Stay updated on platform features and industry trends to enhance customer interactions
- Participate in training sessions to develop and refine customer support skills
Requirements
- Fluency in Italian and English, both written and verbal
- Prior experience in customer support, particularly in e-commerce or retail
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to multitask and manage inquiries in a fast-paced environment
- Familiarity with e-marketplace platforms and customer support tools is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
