Job Description
Mercier Consultancy is pleased to offer an opportunity for an Italian-Speaking Customer Support Representative in our Automotive Insurance & Claims Department! In this vital role, you will provide exceptional support to our Italian-speaking clients, assisting them with their automotive insurance inquiries and claims processes. Your fluency in Italian will be essential in ensuring a seamless and supportive experience for our customers.
This position is ideal for individuals who have a passion for customer service and a keen interest in the automotive industry. Join us in helping our clients navigate their insurance and claims needs with ease!
Responsibilities
- Respond to customer inquiries in Italian through phone, email, and chat
- Assist clients with questions related to automotive insurance policy details and claims processes
- Document customer interactions accurately in our CRM system
- Collaborate with claims adjusters and internal teams to resolve client issues effectively
- Educate customers on insurance coverage and the claims submission process
- Gather customer feedback to enhance service offerings
- Participate in training to stay informed about industry regulations and company policies
Requirements
- Proficiency in both written and oral Italian and English.
- Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
- Prior experience in customer support, ideally within the insurance or automotive industries
- Strong communication and interpersonal abilities
- Exceptional problem-solving skills and a keen attention to detail
- A service-oriented mindset with a proactive approach to customer care
- Capability to manage multiple inquiries in a high-pressure environment
- Knowledge of insurance software and customer support tools is advantageous
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
