transcosmos Europe

Italian-Speaking Customer Solutions Specialist

transcosmos Europe  •  Debrecen, HU (Remote)  •  12 days ago
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Job Description

Make a real impact every day!

As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.

What You’ll Do

  • Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
  • Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
  • Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

Please note that although this is a remote position, the work must be performed within Hungary!

Requirements

What You Bring

  • Strong communication skills in English (B2) and Italian (C1)
  • Customer-focused mindset and problem-solving skills
  • Good organizational skills and attention to detail

Benefits

Why Join Us?

At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.

  • Paid training
  • Competitive salary
  • Cafeteria benefits
  • Medicover
transcosmos Europe

About transcosmos Europe

51 years since our foundation in 1966, transcosmos has always stayed true to its management philosophy – “Elevate clients’ competitiveness by building a superior business process through uniting people and technology”

Today, transcosmos offers BPO services, that help clients maximise their profits, through our 172 bases across 31 countries, with the main focus on Asia, whilst continuously pursuing operational excellence.

As the only Asian and Japanese service provider with this level of global scalability and local market expertise, transcosmos aims to be the “Global Digital Transformation Partner” for our clients, supporting their transformation by leveraging digital technology.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Bletchley, GB
Year Founded
1991
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