The Legends Agency

Italian Speaking Customer Services Representative

The Legends Agency  •  Cape Town, ZA (Onsite)  •  4 months ago
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Job Description

Italian Speaking Customer Services Representative

Join a Fast-Growing Beauty & Wellness Tech Brand!

Cape Town CBD, Office-Based | SaaS / Beauty & Wellness Tech | R22,000–R30,000 CTC

About Our Client

A leading SaaS company in the Beauty & Wellness Tech space, driving digital transformation for salons, spas, and beauty professionals. With an AI-powered platform and a rapidly growing UK customer base, they deliver intuitive tools that empower both consumers and service providers.

The Role: Italian Speaking Customer Services Representative

This role is focused on providing exceptional customer service and sales support through live chat for Italian-speaking users and UK-based clients. You'll manage AI-powered chat systems, handle inquiries from both B2C and B2B users, and support client onboarding and engagement. You'll also work closely with internal teams to improve customer journeys and platform usage.

Key Responsibilities

  • Minimum 2 years experience in B2B outbound sales or client support, ideally within SaaS or tech
  • Manage AI-powered live chat systems (e.g., Intercom, Zendesk) and optimize flows based on user feedback
  • Provide live support to individual users and business clients (salons, spas, beauty professionals)
  • Assist with onboarding, troubleshooting, and feature support
  • Identify upsell and cross-sell opportunities during conversations
  • Guide prospects through demos and sales cycles; follow up with inactive users
  • Escalate technical issues and manage resolution timelines
  • Maintain documentation and tag automation opportunities

About You

  • 2+ years in B2B sales or support, preferably in SaaS or tech
  • Native or fluent Italian and professional-level English
  • Hands-on experience with UK-based clients; familiar with UK communication norms
  • Proven ability to manage full sales cycles
  • Skilled in Salesforce, Slack, Google Workspace, Microsoft Office
  • Experience with live chat tools and CRM dashboards
  • Proactive, self-motivated, and thrives in fast-paced environments
  • Strong organizational skills and attention to detail
  • Bonus: Experience in beauty, wellness, or personal care industries
  • Bonus: Passion for digital tools and automation
The Legends Agency

About The Legends Agency

Welcome to The Legends Agency!

We are a premier Employer of Record (EOR) partner dedicated to helping global businesses build and manage exceptional teams in South Africa.

Our comprehensive, full-service solutions empower organizations to navigate the complexities of local employment while ensuring compliance, efficiency, and cost-effectiveness.

At The Legends Agency, we specialize in connecting international companies with top talent in South Africa, streamlining the hiring process, and managing payroll, compliance, and benefits seamlessly.

Our commitment to excellence ensures that our clients can focus on their core business while we handle the intricacies of workforce management.

Whether you’re looking to expand your team or establish a presence in the region, we provide tailored solutions that meet your unique needs. Let us help you create a legendary team that drives success and innovation.

We can save you money on salaries and social premiums and provide you with skilled English-speaking talent.

Explore more about our services at www.the-legends-agency.com or Mail us for details anthony.kettle@the-legends-agency.com.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Cape Town, ZA
Year Founded
2022
Website
the-legends-agency.com
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