Job Description
Mercier Consultancy is excited to announce openings for Italian Speaking Customer Service Representatives in Sofia, Bulgaria, featuring a comprehensive relocation package to assist you with the transition! We are seeking passionate individuals dedicated to providing exceptional customer support to our Italian-speaking clients.
As a Customer Service Representative, you will be the first line of contact for our Italian-speaking customers, handling their inquiries, resolving issues, and ensuring a seamless experience with our services. Your contributions will be vital in enhancing customer satisfaction and loyalty.
Responsibilities
- Deliver excellent customer service in Italian and English across various communication channels
- Address customer inquiries, issues, and requests promptly and professionally
- Document all customer interactions accurately in our customer relationship management system
- Collaborate with internal teams to ensure timely resolution of customer challenges
- Gather and analyze customer feedback to support service improvements
- Stay informed about product offerings and company updates
- Engage in ongoing training to enhance customer service skills
Requirements
- Fluency in Italian and English, with excellent communication abilities
- Previous experience in customer service is preferred, particularly in relevant fields
- Strong problem-solving skills and a customer-focused attitude
- Able to manage multiple tasks in a dynamic environment
- Attention to detail and good organizational skills
- Enthusiastic about delivering outstanding customer experiences
- Knowledge of CRM systems and customer support tools is an advantage
Benefits
Competitive Monthly Salary
Relocation paid to Bulgaria
Help finding apartment
Paid training and growth possibilities
and more
