Job Description
Mercier Consultancy is thrilled to offer an opportunity for an Italian Speaking Customer Service Representative for our Client's Ride-Sharing Platform, operating in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they utilize our innovative ride-sharing services.
Your fluency in Italian will be essential in addressing inquiries, resolving issues, and ensuring a smooth experience for users of the platform. You'll be instrumental in helping customers navigate our app, handle ride requests, and manage any concerns they may have.
Responsibilities
- Provide high-quality customer service in Italian through phone, email, and chat channels
- Assist users with ride requests, cancellations, and inquiries about service features
- Effectively resolve customer issues, ensuring satisfaction and retention
- Document customer interactions accurately in our CRM system
- Collaborate with internal teams to solve complex issues and enhance user experience
- Gather customer feedback to contribute to service improvements
- Stay informed about industry trends and platform updates to provide knowledgeable assistance
Requirements
- Fluency in Italian and English, with strong verbal and written communication skills
- Excellent customer service abilities and a commitment to problem-solving
- Prior experience in customer service, especially in technology or transport industries, is preferred
- Able to handle multiple customer inquiries efficiently
- Detail-oriented with strong organizational skills
- Passion for technology and helping customers with innovative solutions
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
