Job Description
Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Service Representative for our Client's Online Retail Department in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they navigate our online retail platform.
Your fluency in Italian will be instrumental in addressing inquiries regarding product availability, order processing, and returns, ensuring our customers enjoy a seamless shopping experience. You will contribute significantly to customer satisfaction and the overall success of our online retail services.
Responsibilities
- Deliver high-quality customer service in Italian through phone, email, and chat regarding online retail inquiries
- Assist customers with questions about products, order statuses, and online shopping policies
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with internal teams to resolve customer issues and ensure timely solutions
- Document customer interactions in our CRM system
- Gather customer feedback to assist in improving our online offerings
- Stay updated on new product launches and promotions to effectively assist customers
Requirements
- Your nationality and native language must be clearly stated in your application.
- Fluency in Italian and English, with strong communication and interpersonal skills
- Excellent customer service skills with a proactive approach to problem-solving
- Prior experience in customer service, particularly in online retail or e-commerce, is preferred
- Able to manage multiple inquiries in a fast-paced environment
- Detail-oriented with strong organizational abilities
- Genuine interest in online shopping and dedication to providing a positive customer experience
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
