Mercier Consultancy

Italian Speaking Customer Service for iGaming Company - Work In Greece

Mercier Consultancy  •  Athens, GR (Remote)  •  3 months ago
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Job Description

Mercier Consultancy is thrilled to present a fantastic opportunity for an Italian Speaking Customer Service Representative to join our Client's iGaming Company, based in Greece. In this exciting role, you will provide exceptional support to our Italian-speaking customers, assisting them with inquiries related to gaming services, account management, and game-related issues.

Your fluency in Italian will be essential as you help players navigate the iGaming platform, ensuring they have a seamless and enjoyable gaming experience. By delivering outstanding customer service, you will contribute to enhancing player satisfaction and loyalty.

Responsibilities

  • Deliver high-quality customer service in Italian via phone, email, and chat regarding iGaming inquiries
  • Assist customers with account management, including registration, deposits, withdrawals, and bonuses
  • Resolve player issues and complaints efficiently and professionally
  • Document customer interactions accurately in our CRM system
  • Collaborate with internal teams to enhance the gaming experience and address player concerns
  • Provide information about gaming regulations, promotions, and ongoing events
  • Stay updated on the latest trends in the iGaming industry

Requirements

  • Fluency in Italian and English, with excellent communication skills
  • Strong customer service orientation and problem-solving abilities
  • Experience in customer service, particularly within the gaming or entertainment sectors, is preferred
  • Able to manage multiple inquiries in a fast-paced environment
  • Detail-oriented with excellent organizational skills
  • Passion for gaming and dedication to providing an exceptional customer experience
  • Familiarity with customer support software and CRM systems is an advantage

Benefits

  • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Monthly Performance Bonus
  • Free Greek Course
  • And More...
Mercier Consultancy

About Mercier Consultancy

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Website
mercierconsultancy.com
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