Job Description

If you are an empathic person, a good listener, who has a problem-solving mindset and a team player, we have the right job for you!

In this role, you will serve as a customer support advisor for Booking, focusing on understanding and meeting the needs of our diverse clientele.

Your primary function will be to act as a mediator and communicator between international travelers and accommodation suppliers globally. You are responsible for ensuring a high level of customer service in all interactions.

This includes:

• Clarifying inquiries related to services, payments, and technical specifications.
• Providing accurate information.
• Following established processes for all customer interactions, conducted via email and phone.

Requirements

• Valid Disability Certificate in accordance with Spanish law.
• Language Proficiency: C2 level of Italian and B2+ level of English (both written and spoken).
• Communication: Strong verbal and written communication skills; capable of professional and effective customer interaction.
• Technical Literacy: Competency with essential PC tools such as Office 365, basic CRM systems, and company-specific applications.
• Mindset: Positive attitude, motivated to achieve positive outcomes, and a reliable, solution-focused approach to standard customer inquiries.
• Work Ethic: Results-driven, capable of adapting to standard changes in business procedures and maintaining an open, flexible approach.
• Industry Interest: Demonstrates an interest in and foundational awareness of accommodation platforms.
• Experience: 9 months of professional experience in customer service or a contact center setting.

Core Values & Soft Skills:

• Collaboration: Working effectively in teams to achieve shared objectives
• Communication: Clearly sharing information and ideas across various channels
• Emotional Intelligence: Managing emotions to build positive relationships and drive impact
• Open Mindedness: Valuing diverse perspectives to enhance team effectiveness
• Critical Thinking: Evaluating information thoroughly for sound decision-making
• Solution Orientation: Focusing on practical, effective responses to challenges
• Entrepreneurship: Demonstrating an innovative spirit and proactively identifying new opportunities
• Process Excellence: Dedicated to improving organizational processes for greater efficiency and quality

Benefits

• Salary: 22.249€ gross per year
• 38.5 hours per week (Monday to Sunday) with fixed working hours and two days off per week
• Available Schedule: Rotational shift between 09:00 and 20:00h
• Initially a Temporary Contract with the potential to convert to a Permanent contract long-term, based on business requirements
• Holidays: 27 working days per year

• Flexible remuneration in nursery school transport if interested after probation period
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.