Job Description
Mercier Consultancy is excited to offer a fantastic opportunity for an Italian Player Support Specialist to join our vibrant gaming department in Sofia, Bulgaria! In this role, you will be the primary support contact for our Italian-speaking gaming community, ensuring players receive top-notch assistance and enjoy an exceptional gaming experience.
As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to a friendly and supportive environment. We are looking for passionate individuals who have excellent communication skills and a dedication to helping our players.
Responsibilities
- Provide outstanding support to Italian-speaking players through email, chat, and social media channels
- Troubleshoot and resolve technical issues, gameplay queries, and account-related concerns
- Document player interactions and support tickets accurately in our customer relationship management system
- Collaborate with other teams to effectively resolve complex player issues
- Collect and relay player feedback to the development team for service enhancements
- Help foster a positive and engaging gaming community for players
- Stay informed about the latest gaming trends and product developments
Requirements
- Fluency in Italian and English, both written and spoken
- Excellent communication and customer service skills
- Previous experience in player support or customer-facing roles is an advantage
- A strong passion for gaming and understanding of gaming culture
- Strong problem-solving skills with great attention to detail
- Able to work independently as well as part of a collaborative team
- Familiarity with customer support software and gaming platforms is a bonus
Benefits
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Fully paid training sessions from the office
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
