Job Description

Mercier Consultancy is thrilled to offer an incredible opportunity for an Italian Customer Support Representative to join a Leading Tech Firm based in Athens! This role comes with fully paid relocation, making it an excellent chance for candidates looking to experience life in a vibrant city while advancing their careers.

As part of this dynamic team, you will provide exceptional support to Italian-speaking customers, ensuring their technical issues and inquiries are resolved swiftly and effectively. This is an exciting chance to work in the technology sector with a forward-thinking company that values innovation and customer satisfaction.

Responsibilities

• Provide high-quality customer support to Italian-speaking clients
• Assist customers with technical issues, product inquiries, and service requests
• Document interactions accurately in the CRM system
• Collaborate with internal teams to troubleshoot and resolve complex technical problems
• Help improve customer experience by collecting feedback and suggesting improvements
• Participate in training sessions to stay updated on product developments and support tools

Requirements

• Fluency in Italian and English, both written and verbal
• Experience in customer support, preferably in the tech industry
• Strong technical aptitude and problem-solving skills
• Excellent communication and interpersonal abilities
• Adaptability and willingness to relocate to Athens, Greece
• Ability to work efficiently in a fast-paced, dynamic environment
• Familiarity with customer support software and CRM systems

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...