Job Description
Mercier Consultancy is thrilled to offer an exciting opportunity for an Italian Customer Support Representative to join our Fashion & Luxury Brand team with a relocation to Greece! In this prestigious role, you will provide exceptional support to our Italian-speaking clients, ensuring a seamless and luxurious customer experience. This is a unique chance to advance your career while experiencing life in beautiful Greece.
If you have a passion for fashion and luxury brands, excellent communication skills, and are ready for an international move, this position is perfect for you!
Responsibilities
- Deliver top-tier customer support to Italian-speaking clients via phone, email, and chat
- Assist customers with inquiries related to fashion and luxury products, orders, and services
- Maintain accurate records of customer interactions using CRM systems
- Collaborate with internal teams to resolve complex customer issues efficiently
- Stay informed about the latest fashion trends and product releases
- Provide a personalized and high-quality customer service experience
- Participate in training and development programs, including relocation support activities
Requirements
- Fluency in Italian and English, both written and verbal
- Previous experience in customer support, preferably within the fashion or luxury industry
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Willingness and ability to relocate to Greece
- Ability to work effectively in a multicultural and fast-paced environment
- Proficiency with customer support software and CRM tools
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
