Job Description
Mercier Consultancy is currently hiring an Italian Customer Service Representative for our E-Commerce Platform, based in Greece. This position comes with fully paid relocation to Greece, offering you the chance to join a vibrant team supporting Italian-speaking customers. In this role, you will be responsible for delivering exceptional customer service, resolving inquiries and issues related to our e-commerce platform efficiently and professionally.
If you are passionate about customer service and eager to relocate to Greece, we welcome your application!
Responsibilities
- Provide excellent customer support to Italian-speaking consumers
- Assist customers with orders, returns, payments, and other e-commerce related queries.
- Resolve issues promptly, ensuring a positive customer experience.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with cross-functional teams to improve service quality.
- Participate in ongoing training and development programs.
Requirements
- Fluency in Italian and English, both written and spoken. Clearly indicate your nationality and native language in your C.V. and/or cover letter.
- Strong communication and interpersonal skills.
- Previous experience in customer service and/or e-commerce preferred.
- Willingness to relocate to Greece; full relocation expenses covered.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and strong problem-solving skills.
- Familiarity with CRM systems and customer support software is an advantage.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- And More...
