Job Description

Mercier Consultancy is seeking an Italian Customer Expert to join a leading electronics brand based in Athens, Greece. This role comes with a fully paid relocation package, offering an excellent opportunity to advance your career while experiencing life in a vibrant city.

In this position, you will deliver outstanding customer support to Italian-speaking clients, addressing their inquiries, resolving issues, and providing detailed product information. Your dedication will contribute to enhancing customer satisfaction and loyalty for the brand.

Responsibilities

• Assist customers with product information, troubleshooting, and order management
• Resolve customer complaints promptly and professionally to ensure customer satisfaction
• Collaborate with internal teams to address product or service issues
• Maintain accurate records of customer interactions and transactions
• Identify customer needs and provide appropriate solutions or escalate when necessary
• Participate in ongoing training to stay updated on product knowledge and customer service best practices

Requirements

• Fluency in Italian and English, both written and spoken
• Experience in customer support, preferably within electronics or technology sectors
• Excellent communication and problem-solving skills
• Strong customer-oriented attitude with professionalism and patience
• Ability to work effectively in a fast-paced and team-based environment
• Willingness to relocate to Athens, Greece with fully paid relocation support
• High attention to detail and organizational skills

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Free Greek lessons
• And More!