Job Description

Mercier Consultancy is seeking an Italian Customer Agent to join a dynamic team providing exceptional support for subscription-based services in Athens, Greece. This role is ideal for candidates who are fluent in Italian and passionate about delivering outstanding customer service in an international setting.

As a Customer Agent, you will be responsible for assisting Italian-speaking customers with their subscription inquiries, resolving issues, and ensuring a smooth and positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries in Italian via phone, email, and chat
• Assist customers with subscription management, billing questions, and general service inquiries
• Resolve customer issues effectively and escalate complex matters when necessary
• Maintain detailed and accurate records of all customer interactions
• Collaborate with other teams to improve customer satisfaction and service quality
• Participate in ongoing training to stay updated on product knowledge and company policies

Requirements

• Fluency in Italian and English (both written and spoken) is required. Please specify your nationality and native language in your application.
• Proven experience in customer support, preferably within subscription-based services or related industries
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced, multicultural environment
• Positive attitude, adaptability, and willingness to learn

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• And More!