Job Description

For Payments & Settlements Services (PSS) we are looking for a IT Area Lead Order Management (GIOM/LIOM)

Payments are indispensable to and an integral part of our lives as individuals, as businesses and to our organisation. ING’s Payment and Settlement Services (“PSS”) is a professional services provider in payments, settlements, and open banking. PSS is building a global payments platform to consolidate all of ING’s payments volumes resulting in cost-efficiency for ING and a more strengthened and centralised control environment for payments.

As an IT Area Lead, you will be responsible for defining the vision for ING’s core Order management. You will be leading the delivery by the agile teams, working closely with the IT Lead of the area and the product leads.

The Area
You will work in the most dynamic and challenging environment of PSS Tech, the Order Management (I&OM) domain.

Order Manager is a cross-channel/cross-product manager of financial orders initiated through channels and internal systems. Order Manager is responsible for: Order initiation, Order Management, Orchestration, common dynamic information between channels and Order Status Reporting

You work with the larger organization, engage tech teams and stakeholders across many countries with regard to cross-product services and be part of the management team in the Order Management Area. You will steer roughly 75 people:

• You are positioned in the hierarchical line of the IT Lead Order Management.

Roles and responsibilities

• You’ll be responsible for the development and craftmanship of the engineering teams. Steering the diversity in roles and managing the sourcing strategy across countries. Building and expanding the engineering practices in the teams
• You’ll define and implement the area's IT delivery strategy , identifying and adopting changes in the market relevant to payments.
• You’ll be responsible for the end-to-end tech delivery of the area's capabilities. You’ll be working with Architecture and the Product Area Lead on defining and executing the strategic roadmap and making sure we deliver according to our promises
• Responsible for operating highly productized services, from the angles of Operations, finance, risk and security. Your incident management is top notch and you’re a trusted partner
• IT Custodianship of OrderManager.
• Predictable delivery of squads in your area and live up to our promises concerning the quality of our services
• Reliable operation of IT assets in your area and install/nurture a ‘zero outage’ culture
• Stakeholder management and contributing to QBRs of the PSS and beyond.
• Providing technical leadership, and growing craftsmanship to the IT Chapters in your area with an emphasis on Agile customer-centric software development
• People-oriented management and growth of Chapter leads and technical people
• Optimizing the setup of what we build offshore with our SSI partner and IBSS

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

We are looking for

A leader who takes things on and makes things happen; who is passionate about helping others to be successful; and always wants to be a step ahead. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to challenges.

• Experience with managing in IT for at least 5 years for high critical applications. Experience in managing managers is a nice to have
• Knowledge in the field of Payments
• Experience in setting out a vision and translating that to a delivery organization
• Experience in supporting/rolling out software at scale
• Skills working with a wide variety of types of stakeholders up to C-level
• Excellent written and spoken skills in the English language
• You are comfortable working in an international context, within virtual teams and can interact easily with international stakeholders;
• An entrepreneur that combines tech with client focus
• Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of the full ING organisation
• Ability to take responsibility, steer strategy and realisations based on facts and data; managerial courage to question and make decisions
• Ability to simplify complexity and drive operational excellence
• Strong resilience; ability to navigate through ambiguity
• Ability to make an impact through inspiring and energetic leadership that leads teams through change

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.