Job Description

ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. We offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.

The IT Workplace Specialist is based at the Monroe, North Carolina location and will report to the BA IT Operations Lead for Direct Channel North America. As a team member of the IT Operation North America, the IT Workplace Specialist will be responsible for providing first and second level support to users in offices, manufacturing locations and in the field organization in the US and Canada. Additional responsibilities will include managing and supporting end user mobile devices and working with wireless communications providers.

Operation and monitoring of IT solutions:

• Customer oriented IT support to end-users and field-based engineers.
• Proactively maintain local network infrastructure according to established standards.
• Daily monitoring of local systems.
• Analyze and solve reported errors.

Development of usage of IT solutions:

• Work as a distributed team member and participate in regular meetings with IT colleagues.
• Documentation of procedures and solutions.
• Take initiatives and implement optimizations of business processes.

Education, Experience, Competences and Skills:

• Associates or Bachelor’s Degree preferably with an IT focus.
• A minimum of 2-5 year experience in an IT support role providing desk side service and working with remote end users at branch offices or via VPN connections.
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows Operating Systems
• Excellent customer service and troubleshooting skills are required.
• Occasional travel is necessary in support of rollouts, corporate acquisitions and other company projects.
• Interested in an international environment.
• Knowledge of Mobile Device Management systems.
• Knowledge of working in an ITIL Based Service Desk

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.