Job Description

Division: Group Technology Services (GTS)

Your Role

As a Windows Care Engineer, you will provide 2nd and 3rd level support for Windows servers (2012, 2016, 2019, 2022, and later) in a complex and hybrid infrastructure.

Your Responsibilities

As a Windows Care Engineer, you will:

• Handle requests, incidents, problems, and changes across both Production and Non-Production environments
• Manage network shares, backups, restores, and related infrastructure components
• Contribute to strategic infrastructure projects and roadmap planning
• Apply Microsoft security patches using Ansible and other automation tools
• Provide support during business hours (08:00–18:00 CET)
• Participate in on-call support outside business hours for Production systems (Watch Duty rotation)
• Weekend work as part of a scheduled rotation

Technical Requirements

• Proficiency in PowerShell and knowledges of Ansible
• Good knowledges of Microsoft Patch Management solutions (WSUS, Windows Updates, Azure Update Manager)
• Experience with Windows Server (2012–2022+) in virtualized environments (e.g., VMware)
• Solid understanding of Group Policy, File Servers, Active Directory, Networker, Cohesity, DNS, NAS, and SAN
• Familiarity with clustering solutions (e.g., Failover Cluster, Always On) and server hardware (e.g., HP, Vblock)
• Good understanding of TCP/IP networking fundamentals
• Experience with Infrastructure as Code practices
• Fluency in English, both written and spoken

Soft Skills

• Fast learner with strong self-directed motivation
• Adaptable to fast-changing environments
• Organized and efficient in operational contexts
• Calm under pressure with a constructive mindset
• Team player with strong communication skills
• Analytical thinker with a structured approach to problem-solving
• Familiarity with Agile methodology is a plus
• Solution-oriented and focused on delivering value to internal and external clients

What We Offer

• A friendly, collaborative, and supportive team
• Daily challenges that keep work exciting and meaningful
• Continuous learning through hands-on experience and knowledge sharing
• Opportunity to work with modern technologies as part of Euroclear’s infrastructure transformation

Please note that this is a permanent position, and we do not offer freelance or contract arrangements for this role.

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Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear