Job Description

Join our award winning culture!

Under the supervision of the IT Operations Manager, the IT Web Admin Intern will support LC Plus Technology by assisting with website administration, provider website compliance initiatives, and ongoing web-based support activities. Day-to-day support will be provided by the IT Web Administrator.

The IT Web Admin Intern will focus on maintaining and improving internal and external web platforms and supporting provider organizations in meeting compliance standard. The intern will gain hands-on experience in website management, troubleshooting, accessibility, and security best practices.

Essential Competencies:

• Manage day-to-day updates and maintenance for websites and intranet platforms
• Troubleshoot website issues and implement fixes in a timely manner
• Maintain hosting environments, domain configurations, and SSL certificates
• Monitor website performance, uptime, and basic analytics
• Work directly with provider organizations (web clients) to review and improve their websites
• Provide clear guidance on required website updates, content accuracy, and usability improvements
• Communicate effectively with non-technical stakeholders to explain issues, risks, and solutions
• Assist in creating training materials or documentation to support provider self-maintenance
• Assist in conducting baseline website assessments using standardized tools and checklists
• Identify and support remediation of issues related to:
• Accessibility (WCAG Level A)
• Security (SSL, HTTPS, headers, DNS basics)
• Mobile responsiveness
• Accuracy of member-facing content (services, hours, contact information, referrals)
• Support remediation efforts within defined program scope (no custom or out-of-scope work)
• Document before-and-after changes and maintain accurate tracking of updates
• Assist with compliance validation through re-testing and verification processes
• Maintain clear audit trails and standardized reporting documentation
• Collaborate with internal IT teams and third-party vendors to support integrations and issue resolution
• Follow structured workflows to ensure consistency across provider websites
• Support bulk update initiatives, scanning efforts, or compliance checks as needed
• Assist in gathering documentation, metrics, and provider feedback to inform program success
• Communicate effectively with technical and non-technical users
• Handles equipment and user data responsibly and confidentially
• Ensure compliance with organizational policies and security expectations

Requirements

• Completion of high school/HSED with an interest in information systems, computer science, web development or related fields is desired; enrollment in college or university level IT degree program preferred
• Knowledge of computer hardware and operating systems
• Basic knowledge of website management, hosting, or content management systems preferred
• Familiarity with web technologies (HTML, CSS, or CMS platforms) preferred
• Ability to manage multiple tasks and prioritize effectively
• Ability to maintain a high level of confidentiality
• Strong attention to detail
• Ability to maintain high level of confidentiality.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.