ArcelorMittal

IT User Support Specialist with French

ArcelorMittal  •  Dąbrowa Górnicza, PL (Onsite)  •  4 months ago
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Job Description

Responsibilities
  • Handle IT user requests and incidents, including registration and analysis in ITSM systems
  • Identify and analyze IT issues and cooperate with other teams to resolve them
  • Prepare and update tickets, reports, and propose corrective actions
  • Process user requests related to IT systems (account creation, access rights, permissions, software installation, IT equipment)
  • Support IT asset management (computers, smartphones, printers) across different departments and locations
  • Create and maintain technical documentation and IT procedures
  • Provide users with practical support in using IT tools
Requirements
  • General technical knowledge of IT
  • Experience in supporting end-user devices (PCs, laptops, smartphones, tablets)
  • Knowledge of ITSM tools and systems (e.g. ServiceNow, SAP, GLPI, or similar)
  • Team-oriented mindset with a strong user focus
  • English proficiency sufficient to read technical documentation
  • French – required min B2/C1
ArcelorMittal

About ArcelorMittal

ArcelorMittal is the world's leading steel and mining company, with a presence in more than 60 countries and an industrial footprint in 18 countries. Guided by a philosophy to produce safe, sustainable steel, we are the leading supplier of quality steel in the major global steel markets including automotive, construction, household appliances and packaging, with world-class research and development and outstanding distribution networks.

Through our core values of sustainability, quality and leadership, we operate responsibly with respect to the health, safety and wellbeing of our employees, contractors and the communities in which we operate.

For us, steel is the fabric of life, as it is at the heart of the modern world from railways to cars and washing machines. We are actively researching and producing steel-based technologies and solutions that make many of the products and components we use in our everyday lives more energy-efficient.

We are one of the world’s five largest producers of iron ore and metallurgical coal and our mining business is an essential part of our growth strategy. With a geographically diversified portfolio of iron ore and coal assets, we are strategically positioned to serve our network of steel plants and the external global market.

Industry
Oil, Gas & Mining
Company Size
10,000+ employees
Headquarters
L-1160 Luxembourg, LU
Year Founded
Unknown
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