IT User Support Specialist for systems, software and hardware – Canada (remote)
THE COMPANY
Our client is a leading international emerging technologies company with 200+ team members. They support global technology initiatives and best-in-class security operations in over 15 countries throughout North America, Europe and Asia. They offer digitised security and asset management services and pride themselves on their excellent reputation, providing operations across multiple facets of the Blockchain, Artificial Intelligence and Digital currency sectors.
As part of their growth strategy, they are looking to bring on board a fully remote Canadian based IT User Support Specialist (systems, software and hardware) with immediate effect.
KEY RESPONSIBILITES
• To provide technical assistance and support in incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries over email/corporate messengers/phone calls and text messages from users seeking help
• Install, modify, diagnose and repair (where possible) computer hardware and software.
• Track requests and issues in the enterprise ticketing system (via Jira) and asset database redirecting problems to proper resources
• Escalating unresolved queries to the next level of support
JOB DUTIES
• 2 years and above experience in IT user support
• Advanced troubleshooting and multi-tasking skills
• Knowledge of help desk software, ticketing and issue tracking systems and remote-control software
• Good knowledge of setting up, configuring and using both Windows and Mac platforms
• Strong knowledge of API
• Good knowledge of office applications including Antivirus products, MS Office, Adobe products, e-mail clients etc.
• Strong client-facing and communication skills with strong customer service focus
REMUNERATION
CAD55, 000 to CAD65, 000 plus a whole host of benefits
NEXT STEP
Interviews via video link are being help immediately for this business-critical role so please send your resume to Dave Beckett, Operations & Talent Manager at Axiom to; david@axiomrecruit.com
Axiom is a global recruitment partner for Blockchain, AI, Stablecoins, Crypto and Digital Assets.
We connect visionary companies with world-class crypto talent and help them scale through expert blockchain and AI hiring solutions across Web3, DeFi, Fintech and institutional infrastructure.
Founded in 2019, Axiom has built a proven track record through bull and bear markets. We partner with startups, scale-ups and financial institutions, helping them hire the engineering, product, leadership and go-to-market talent needed to build the future of finance and technology.
With specialist teams based in the US, London and Dubai, we operate across key global hubs, combining deep market insight with precision and speed.
Our decentralised, expert-only team focuses on blockchain recruitment, AI talent acquisition, crypto hiring, stablecoin payment infrastructure, and institutional adoption. We understand the complexities of scaling regulated fintech platforms, launching stablecoin projects, and building high-impact teams that deliver at pace.
Where We Specialise:
🚀 Blockchain, Web3 & Crypto Recruitment
🏦 Institutional Digital Asset & Stablecoin Infrastructure
🤖 AI & Machine Learning Talent Acquisition
💰 DeFi, Fintech & Payments Recruitment
🔗 Protocols, Infrastructure & Core Engineering Hires
📈 Exchanges (CEX & DEX) Talent Solutions
🎮 Gaming, Metaverse & SoFi
We work with leading stablecoin issuers, blockchain protocols, fintech innovators and institutional platforms, acting as trusted advisors on crypto hiring strategies and global talent planning.
Axiom Recruit – Building the teams that shape what’s next.
📩 Hiring? Let’s talk: hello@axiomrecruit.com
🌐 www.axiomrecruit.com
