Job Description

Join Intereach

Our Values

At Intereach, our values of Leadership, Partnership and Social Justice guide everything we do. We are committed to supporting communities and creating a workplace where people can make a meaningful difference.

As a not-for-profit organisation, we've been supporting and strengthening communities across New South Wales and Victoria for more than 50 years. Through our services and partnerships, we work to improve the wellbeing of children, families, older people, carers, and people with disability across rural, regional and remote communities.

We are seeking a motivated and enthusiastic Information Technology Trainee to join our Information Technology team. This is an exciting opportunity to earn while you learn, gaining a nationally recognised Certificate IV in Information Technology and valuable workplace experience with a leading not-for-profit organisation. The traineeship is expected to run for 12 to 18 months, with the potential for ongoing employment upon successful completion.

About the Role

Reporting to the Information Technology Services Coordinator, the IT Trainee will support the delivery of Information Technology services across Intereach while undertaking a structured traineeship leading to a Certificate IV in Information Technology

This traineeship provides an excellent opportunity to gain valuable, hands-on experience in IT support, systems administration and customer service while working alongside experienced technology professionals.

During the traineeship, you will build practical skills across a wide range of technologies and business systems while supporting staff across multiple locations. Upon successful completion of the traineeship, there may be an opportunity for ongoing employment with Intereach, subject to organisational requirements and performance.

Key Responsibilities

• Provide first-level IT support to staff across the organisation.
• Assist with troubleshooting hardware, software and connectivity issues.
• Support the setup, maintenance and deployment of computers, mobile devices and other technology equipment.
• Assist with user account administration and onboarding activities.
• Contribute to IT projects, system improvements and technology initiatives.
• Maintain IT documentation, asset records and knowledge resources.
• Support organisational cybersecurity practices and data protection requirements.
• Provide friendly and effective customer service to internal users.
• Actively participate in training and successfully complete a Certificate IV in Information Technology.

About You

To be successful in this role, you will have:

• A genuine interest in pursuing a career in Information Technology.
• Basic knowledge of computer systems, software and devices.
• Strong communication and interpersonal skills.
• Good problem-solving abilities and attention to detail.
• A willingness to learn and develop new technical skills.
• The ability to work effectively both independently and as part of a team.
• A commitment to completing a Certificate IV in Information Technology.
• An understanding of and alignment with Intereach's values and community focus.

Desirable

• Familiarity with Microsoft Windows and Microsoft 365.
• Basic understanding of networking concepts.
• Previous customer service or helpdesk experience.
• Familiarity with NDIS, Aged Care Quality Standards or Child Safety frameworks.
• ITIL Foundation certification or Microsoft certifications.

Mandatory Requirements

• Current Australian Driver Licence.
• Satisfactory Criminal Record Check.

Why Join Intereach?

At Intereach, you'll be part of a values-driven organisation committed to strengthening communities and supporting the wellbeing of people across regional New South Wales and Victoria.

Our employees enjoy a range of benefits, including:

• The opportunity to gain a nationally recognised Certificate IV qualification.
• Mentoring and support from experienced IT professionals.
• Salary packaging options to increase your take-home pay.
• Flexible working arrangements that support work-life balance.
• Professional development and learning opportunities.
• Employee wellbeing initiatives and support programs.
• A collaborative, supportive and inclusive workplace culture.
• The opportunity to contribute to meaningful work that makes a positive difference in local communities.

Apply Now

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Applications close: 10:00am, Thursday 21 August.

We encourage early applications as suitable candidates may be contacted and progressed without delay.

To be considered, please upload your:

• Resume
• Cover letter outlining your interest in Information Technology and suitability for the role.

Alternative application methods are available for anyone unable to apply online.

If shortlisted, you will be contacted by phone. If not progressing to interview, you will be notified via email.

Further Information

For recruitment and application enquiries, please contact:

Jessica Kemp - Recruitment Officer

P: 1300 488 226

E: careers@intereach.com.au

For role-specific enquiries, please contact:

Reid McAlpine - Information Technology Services Coordinator

M: 0436 914 523

We proudly welcome applicants from all walks of life.
People of all ages, backgrounds and cultures are encouraged to apply.

We welcome unpaid carers, Culturally and Linguistically Diverse people, the LGBTQI+ community, people with disability and Aboriginal and Torres Strait Islander applicants.