Job Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

IT Tier II Technician

Kalahari Resorts & Conventions is seeking an IT Tier II Technician In this role, you will be part of an IT team responsible for the successful overall analysis, development, enhancement, testing, implementation, installation, monitoring, operation, support and maintenance of our Kalahari applications/systems, analytical & guest-facing platforms/environments, end user computers, devices, audio and visual equipment.

Additionally, you would develop and maintain a general understanding of business operations, combined with prior IT experience and knowledge, to triage and resolve technical issues and problems. You would be a part of a team to install, configure, and test new versions, patches, and upgrades, partnering with the necessary infrastructure and IT Security enterprise teams. You would participate in a team on-call rotation, be available to work some off-hours and weekends, and have a flexible on-site schedule. This position may require travel to other resort locations on occasion.

As part of our leadership team, you’ll embody our Promise to Lead with Love-by serving others with patience, empathy, and accountability. They understand that behind every ticket is a person trying to do their job. By listening first, communicating clearly, solving problems thoughtfully, and supporting both users and teammates, they create trust and deliver an exceptional service experience.

Salary Range - $63k-$70k

Key Responsibilities

• Provide technical support for resort systems, hardware, software, network connectivity, and business-critical applications, ensuring timely resolution of incidents and service requests.
• Install, configure, maintain, and troubleshoot workstations, mobile devices, printers, POS systems, and other technology equipment used throughout the resort.
• Partner with departments to support hospitality technologies, including guest-facing systems, property management systems, payment solutions, and other resort applications.
• Monitor, document, and escalate technical issues as needed while maintaining accurate records, system configurations, and support procedures.
• Assist with technology projects, system upgrades, new deployments, and opening initiatives while ensuring compliance with security standards, company policies, and IT best practices.

What We’re Looking For 

• High school diploma, GED, or higher level of education required.

• Strong technical IT background with at least 3 years of technical experience supporting hospitality, restaurant, gaming, retail, or entertainment technologies, including POS systems, property management systems, kiosks, tablets, payments, and other business-critical applications.
• Experience collaborating with business teams to gather requirements, support solution design and implementation, and maintain application environments across Windows, Linux, databases, integrations, and reporting platforms.
• Knowledge of IT operations and support best practices, including incident, problems, and change management, vendor coordination, system documentation, security compliance, and production support.
• Excellent communication, organization, and problem-solving skills with a customer-service mindset, the ability to support guests and operational teams, and a collaborative approach to working across departments and assisting teammates as needed.

Preferred requirements

• Prior knowledge of POS and/or PMS systems.
• Prior experience working in a Hospitality or related field.
• Networking experience is a plus.

A Sampling of Our Benefits 

Our team enjoys a comprehensive benefits package, including: 

• Career growth opportunities with promotion from within 

• 401(k) matching, paid time off, and holiday compensation 

• Health, dental, and vision coverage for full-time associates 

• Employee appreciation events, discounts, and perks at all resorts 

• Education assistance programs to help advance your career 

Be Part of Something Extraordinary 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. 

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.